Refund and Returns Policy for Glow Eyes BD

At Glow Eyes BD, we want you to be fully satisfied with your purchase of our sunglasses. If for any reason you are not happy with your order, please review our refund and returns policy below.

Returns

  • You may return a product within 7 days of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • To initiate a return, please contact our support team via email at Support@gloweyesbd.com or call our hotline at +880 1317 253 164 with your order details.

  • Return shipping costs are the responsibility of the customer unless the item is defective or damaged on arrival.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7 to 10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 48 hours of delivery.

  • We will arrange for a replacement or full refund after verifying the issue.

Contact Us

If you have any questions about our refund and returns policy, feel free to reach out: